The IT Service Management (ITSM) course teaches how to design, deliver, manage, and improve IT services in an organization. It focuses on best practices for aligning IT services with business needs, ensuring customer satisfaction, and improving efficiency. The course covers key ITSM frameworks like ITIL (Information Technology Infrastructure Library), which helps in managing IT processes such as incident management, change management, and service requests. By the end of the course, learners will understand how to streamline IT operations, reduce risks, and enhance service quality while providing value to both businesses and and their customers.
