IT Service Managment course

IT Service Management (ITSM) refers to the practices and processes organizations use to design, deliver, manage, and improve the way IT services are provided to customers. The goal of ITSM is to ensure that IT services align with the needs of the business and its customers, enhancing efficiency and effectiveness. This includes activities such as incident management, problem management, change management, and service request fulfillment. By implementing ITSM frameworks, organizations can achieve better service quality, increased customer satisfaction, and improved operational performance.